ICBC expands road testing to select claim centres
07 Aug 2020
Now that Class 5 and 7 road tests have resumed, we are working hard to get through the backlog of cancelled tests and reduce customer waiting times.To do so, we are temporarily expanding Class 5 and 7 road testing to ten ICBC Claims Centres. We’re calling these sites Road Test Claims Centres, or RTCCs.
An RTCC pilot at the Victoria Claims Centre (Dunedin) is underway with limited road tests commencing on Monday, August 10. We’ll gradually increase the number of daily tests.
The road tests at RTCCs will have all the same components as road tests at driver licensing offices. Feedback gathered during the pilot will be used to tweak processes and procedures prior to rolling out RTCCs in the Lower Mainland.
|Claims Centre||Bookable by customer||First available road test|
|Victoria (Dunedin)||Aug 7||Aug 10|
|Surrey||Aug 13||Aug 17|
|Langley||Aug 13||Aug 17|
The remaining RTCCs will be launched in phases:
- Newton Claim Centre
- Coquitlam Claim Centre
- Richmond Claim Centre
- Burnaby Claim Centre
- Kingsway Claim Centre
- New Westerminster Claim Centre
- Abbotsford Claim Centre