Knowledge testing by appointment starting June 1

28 May 2020

Starting June 1, drivers can book a knowledge test for all driver’s licence classes.

ICBC customers can book their knowledge test up to six weeks in advance by calling our Driver Licensing customer contact centre to leave a voice message for a call back. We are currently looking at alternate options for managing the knowledge test appointment booking process.

We are not planning to increase the number of available daily bookings at this time; however, any increase will be determined by each ICBC driver licensing office as required, and only where appropriate physical distancing and safety measures allow.

All knowledge test appointments will remain at 45 minutes per test. Customers may take multiple knowledge tests back to back, such as taking both a Class 7 and 8 knowledge test.

Translator services to support knowledge testing will be reinstated effective June 1. Translators must follow WorkSafeBC guidelines for services provided.

Re-booking after a failed knowledge test

Drivers who fail their knowledge test must re-book by phoning the Driver Licensing Customer Contact Centre in Victoria. The seven-day wait period between knowledge testing applies but it’s expected there may be a longer wait for a retest due to the  current backlog. So all customers can take their knowledge test as soon as possible, only one booking will be allowed for the same knowledge test.

Be sure to remind your students that they have a full 45 minutes to complete their test and to prepare for their re-test by thoroughly review the driving guides and taking the practice knowledge and sign tests.

As we previously announced, Class 5-8 learner drivers whose learner’s licence expired on or after March 17 will have their knowledge test fee waived for their first attempt only.

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