COVID-19: Licence renewals and payment deferrals | Knowledge tests suspended | ICBC reduces hours at driver licensing offices

27 March 2020

Licence renewals and payment deferrals now available during pandemic

On March 24, 2020, We issued the following news release, Licence renewals and payment deferrals now available during pandemic, which outlines the measures we’re taking to ensure the safety and wellness of our customers and employees, while providing the driver licensing and insurance services British Columbians rely on.

As always, the health and safety of our customers, employees and business partners is a top priority for ICBC. Please reach out if you have further questions.

Motorcycle and passenger vehicle knowledge tests suspended

To further meet physical distancing requirements at our driver licensing offices, all driver knowledge tests have been suspended indefinitely — for motorcycle and passenger vehicles — unless there is a legal requirement to obtain a licence, such as new resident to B.C.

Commercial vehicle knowledge tests will continue.

Over the coming weeks, we’ll be working on finding ways to provide knowledge tests without the need for an in-office visit.

ICBC reduces hours at driver licensing offices

Starting Monday March 30, ICBC driver licensing offices (DLOs) with Monday to Friday operations will now be open to customers from 8:30 a.m.–4:30 p.m., and ICBC DLO’s with Monday to Saturday operations will also be open to customers from 8:30 a.m.–4:30 p.m. This change does not affect the days of operation, and other ICBC driver licensing departments will continue to maintain their current work hours.

The change in operating hours reflect the reduction in customer volume at our DLOs due to some of our services being transferred to online and over the phone to reduce customer impact and increase social distancing.

We are committed to delivering driver licencing services to our customers; however, we are recommending to our customers not to attend a driver licensing office unless it's for transactions that cannot be conducted online or over the phone.

We are continuing to follow the advice from federal and provincial public health agencies, and will assess and make appropriate adjustments to our operations as necessary.

We’re updating our COVID-19 website on icbc.com with the most up-to-date information as soon as it becomes available, and we encourage you check this site regularly.

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