Message from Nicolas Jimenez, ICBC

18 March 2020

As always, the health and safety of our customers, employees and business partners is a top priority for ICBC, and never more so than today as our communities come together to take necessary precautions to address an unprecedented pandemic.

As a valued stakeholder, I want to assure you that ICBC is following the best advice of health experts and we have established a protocol with the provincial government to ensure health officials give us direct feedback to confirm we’ve done enough to optimize public safety. We are also working closely with other public-sector bodies who have customer-facing operations to ensure our responses are coordinated and consistent to protect the public.

At the same time, ICBC is committed to maintaining critical customer services. This has meant adopting some new ways of working. As the situation is rapidly evolving, like other businesses, we expect we will need to make significant changes in the coming days. We’re updating our website with the most up-to-date information as soon as it becomes available, and we encourage stakeholders and business partners to check this site regularly.

We regret any inconvenience some of these temporary measures may cause you, and we want to thank you in advance for your patience as these are not “business-as-usual” times. Your understanding and support will enable us to get through this unprecedented situation together, with the best health and safety outcome for all.

Nicolas Jimenez
President & CEO

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