Changes to hours of service at driver licensing offices

14 April 2016

We've reviewed our hours of service at our driver licensing offices (DLO) to ensure that we're meeting the needs of our customers while operating our business efficiently.

Our research shows that demand for in-person services during extended hours is low and continues to decline.

Starting May 2, we'll be reducing the hours we are open to the public at 11 DLOs by either opening later or closing earlier. This change will ensure more staff are available during peak hours when the majority of customers want to interact with us.

Claims will also be changing theirs hours of service at some locations, and the Kelowna DLO will adjust their hours on April 4 to align with the Claims office that they share space with.

To find the most up-to-date info on an ICBC location near you, go to icbc.com and use the recently upgraded "find a service location" search tool.

Changes effective Monday April 4
DLO New hours of operations
Kelowna

Monday - Thursday, 8:30 a.m. - 5:00 p.m.
Friday, 8:30 a.m. - 4:30 p.m.          

Changes effective Monday May 2
DLO New hours of operations
Abbotsford

Monday - Thursday, 8:30 a.m. - 5:00 p.m.
Friday, 8:30 a.m. - 4:30 p.m.          

Burnaby Monday - Friday, 8:30 a.m. - 5:00 p.m.
Cloverdale

Monday - Friday, 9:00 a.m. - 6:00 p.m.
Saturday, 9:00 a.m. - 5:00 p.m.

East Vancouver Monday - Friday, 8:30 a.m. - 5:00 p.m.
Guildford

Monday - Friday, 9:00 a.m. - 6:00 p.m.
Saturday, 9:00 a.m. - 5:00 p.m.

Langley Monday - Friday, 8:30 a.m.- 5:00 p.m.
Metrotown

Monday - Tuesday, 10:00 a.m. - 6:00 p.m.
Wednesday - Friday, 10:00 a.m. - 9:00 p.m.
Saturday, 10:00 a.m. - 6:00 p.m.

Nanaimo Monday - Friday, 8:30 a.m. - 4:30 p.m.
North Van Monday - Friday, 8:30 a.m. - 5:00 p.m.
Point Grey Monday - Friday, 8:30 a.m. - 5:00 p.m.
Port Coquitlam Monday - Friday, 8:30 a.m. - 5:00 p.m.
Prince George Monday - Friday, 8:30 a.m. - 4:30 p.m.
Richmond

Monday - Friday, 8:30 a.m. - 5:00 p.m.
Saturday, 9:00 a.m. - 5:00 p.m.

Royal Centre Monday - Friday, 8:00 a.m. - 5:00 p.m.
Surrey Monday - Friday, 8:00 a.m. - 5:00 p.m.
Victoria (McKenzie Avenue) Monday - Friday, 8:30 a.m. - 5:00 p.m.
Victoria (Wharf Street) Monday - Friday, 8:30 a.m. - 4:30 p.m.

 

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