Relocation of Nelson, Prince Rupert and Smithers Claim Centres

11 May 2015

Earlier this year ICBC announced that it will relocate its claims services and staff at three of our smaller claim centres to their local Service BC office.

Here are the new addresses and effective dates for our relocated claim centres:

Nelson Claims Services — new address effective April 7, 2015:
Nelson Service BC office
310 Ward Street, Nelson BC
Phone: 1-800-665-1775

Smithers Claims Services — new address effective April 24, 2015:
Smithers Service BC office
1020 Murray Street, Smithers BC
Phone: 1-800-667-2472

Prince Rupert Claims Services — new address effective June 2, 2015:
Prince Rupert Service BC office
201- 3rd Avenue West, Prince Rupert BC
Phone: 1-800-667-2472

We're committed to providing consistent, quality services and maintaining our presence in communities across the province, while operating in a low-cost manner.

Co-locating our claims centres with Service BC locations in some smaller communities makes good business sense — in terms of being fiscally responsible — and enhances customer convenience by having driver licensing, claims services and Service BC programs in one central and convenient location.

Thank you for your continued commitment in providing consistent, quality services to our mutual customers.

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