Change to driver licensing contact centre hours of operation
14 August 2013
The hours of operation at ICBC’s driver testing & vehicle information (DTVI) contact centre (604-661-2255 or 1-888-715-7775) will be changing beginning on September 3.
The new hours of operation will be:
- Monday to Friday, 8:00 a.m. – 5:00 p.m.
The contact centre will no longer be open on Saturdays and weekday evenings from
5:00 p.m. – 7:00 p.m.
Many of the services DTVI offers are also available on icbc.com 24/7, including Class 5, 6, 7 and 8 road test bookings for residents of Metro Vancouver, the Fraser Valley, Kelowna and Prince George and vehicle claims history report requests. Services not available online include driver abstracts, claims history letters and road test bookings for Class 1 to 4.
The DTVI hours are changing to provide improved service to customers by having more staff available to answer calls during peak times on weekdays. Other than the change in hours, DTVI will be business as usual.